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J.Q. Graziano's avatar

I have to laugh because I tend to think the same way about everywhere I go - how things could be better/improved/more efficient (and ultimately, more profitable for the owner). It's as much a function of my user experience bent as well as experiencing so many good places come and go over the years (Bennigans, I'm looking at you). In case you haven't encountered these frameworks already, Retroist, I sometimes dig geeking-out on both Kaizen and Six Sigma (6σ) for the very reasons you wrote this post!

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