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KerryOH's avatar

I am sharing your post in my weekly newsletter. https://fridaynews.substack.com/

To answer your question about Cabbage Patch: no. We knew they would be popular, but had no idea about the future chaos. TRU store associates developed a bottom-up manual process that kept our stores peaceful while other stores had fistfights.

1. Signup name and phone in a wirebound notebook.

2. When your name came up, you had two calls and a week to get to the store.

3. Pay for a doll with a barcoded ticket at the register,

4. Go around to the back room where all the dolls were displayed in a cubby.

5. Child selects from available dolls.

The beauty was that it came from the workers and later served as the basis for automated systems like Layaway.

Kate Monkus's avatar

Dark Tower! I sometimes wonder (wistfully) when we got rid of it.

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