This movie is an interesting artifact from the early 1980s that shows just what a Disney cast member goes through during their “education” process. Thought the production values are a little dated, I think a lot of what they talk about still applies to Disney cast members today.
I remember reading and hearing about this sort of stuff as a kid and being overwhelmed by the effort they put into the average work day. A few years later I would actually visit the park with full awareness of their training and I would watch them deal with things, just like they are taught in the film. It is remarkable how well they can handle what I would find overwhelming (rudeness to downright meanness). I can only figure that the training must still be pretty intense or more likely many of these people just really do it for the love of what Disney represents to them.