You’re In For Something Fresh: Customers First…At Jewel!

Welcome back to Training Video Hell (or Heaven, depending on your perspective)! This time around, we move from away from the grocery store chains of the Northeast (as featured in my previous post on training videos), and to the midwest. This week, we’ve been hired by grocery store chain Jewel!

Back In New Hire Hell!

Welcome to the Chicago suburbs, specifically, Elmhurst. The year: 1988. Your new job is at Chicago-based supermarket Jewel, part of the Albertsons family of grocery stores.

Meet your friendly Jewel co-workers!

They’re here to make shopping at Jewel a pleasure! And since they’re your co-workers, you’ll be learning how to perform your job effectively. You’re going to do great!

But before you begin working for Jewel, you’re going to watch a video. It will only take eight minutes of your training, but you need to know store policies.

Are you ready?

Customers FIRST!…At Jewel!

Here at Jewel, we take our customers VERY seriously.  Our training method involves the following steps:

Friendly Intro React Smile Thank You

And if you need a splashy visual, Exhibit A doesn’t disappoint:

Think of every late 1980s/early 1990s graphic t-shirt you’ve ever owned. This is how we drive the point home!

Also here to drive the point home, your trainer:

Her red grandma housecoat is on point!

And speaking of on point, you’ll be learning the do’s and don’ts of working for Jewel, as demonstrated by two of our fine employees!

Be sure to follow their good examples!

At Jewel, You’re In For Something Fresh…Our Awesome Training Video!

According to the video description, YouTube user (and former Jewel trainer) nickycheese took this tape with him upon leaving his job. I think I speak on behalf of the world when I thank him for unleashing this gem (I didn’t say the store name!) on the unsuspecting world!

Bask in the glory of Elmhurst, Illinois’ 944 York Road store location’s (which still exists to this day!) contribution to the corporate training video niche!

For the love of everything sacred, click play!

Upload via nickycheese

Afterthoughts: Takeaways From This Training Video…

Because educational value!

1. Attitude (and grandma’s housecoat as uniform attire) are unnecessary…

2. Not Uncle Sam is a thing…and his name is ASRE!

3. This title card looks like an OP t-shirt!

Of course, what we should take away from silly videos like this (and the others I’ve covered in past articles) is that they’re aiming to teach us the proper customer service skills. They’re striving to be effective. If they were, then good. We’re just there for the entertainment.

And speaking of previous articles…

Related Readings

If training videos have taught us anything, I’ve covered it!

Blockbuster had LISTEN, THINK, ACT (and later, Driscoll and Egbert teaching proper customer service through fake movies).

FuncoLand had The GAMES Process, and the most enthusiastic sales manager in the world!

At GameCrazy, customer service associates had mad selling skills, Zelda Scott, and the “Not Ready for ESPN Players.”

Loss prevention issues (and sales associate Jeff with the funky sideburns) was surprisingly not Montgomery Ward’s undoing.

You can BE THE DIFFERENCE working in a Key Food-owned supermarket, when you use the CLEAR policy of excellent customer service!

This post is dedicated to the Circa 1988 Employees of the following Jewel location:

We salute you, Employed by Jewel Supermarket Players!

(No, that’s not their actual group name, it just sounded cool!)

Have You Ever Heard This Song Richard Dean Anderson Composed for a “MacGyver” Episode?

Guess what?  You’re going to hear it, as well as see copious amounts of Richard Dean Anderson as MacGyver. :-)

You’re welcome.

Love At First Sight…

I first started watching MacGyver in the early spring of 2009, while on a seasonal layoff from my job at the time. The first episode I saw was season three’s “The Negotiator,” The episode involved a planned building site for a marina, Mac researching the wildlife in the area to prove that the project is not a good idea, and a beautiful woman hired to persuade Mac to change his mind, by any means necessary.

I can guarantee there are plenty of women out there who would have tried #3.

Facebook, circa 1988.

I’m not exactly sure if it was great “first episode ever” material, but I bought the season one boxed set pretty soon thereafter. Does that give you an idea of how much I liked it?

And at least it wasn’t the last episode ever made. I’ve made that mistake before…


He’s Got Mad Guitar Skills!

There was a scene in the episode where the “Negotiator,” Deborah, has bugged his house. As she listens to his going-abouts, she is entering information about him into her computer. And it is during this time that we hear him break out his guitar. Because we’ve never seen him do this before so…no time like the present?

Uploaded by Mary-Kate

But this, of course, is a little preview of what is to come later…

An 80s movie-style montage, complete with romance music!

In this case, it is a different arrangement of this same song, which I later found out is called “Eau d’Leo.” The song has the distinction of being composed by Richard Dean Anderson, thus adding another facet to the man I fell in love with from this very first watching.

Ok, well, I fell in love with this Everyman of a character he played, but still, love.

Ladies and gents, sit back, relax, and let the Adult Contemporary smoothness take you away!

Uploaded by MacGyver Online

But Wait, There’s More…

Because well enough means more clips of Mac for your viewing pleasure, You Tube user kitfu choong made this lovely video possible. It is a montage of clips from other MacGyver episodes, and I’d like to think it is the perfect way to close this article out.

Let’s see if New MacGyver can do anything quite like this.*

*Allison likes New MacGyver. But she prefers Original MacGyver.


Shout! Select Presents: Colors Unrated Cut On Blu-Ray (1988)

Shout! Select continues to roll out the hits with their newest Blu-Ray. An uncut version of 1988’s powerful Colors. Directed by none other than Dennis Hopper it boasts an amazing 80’s cast with the likes of Robert Duvall, Sean Penn, Don Cheadle, Damon Wayans, Seymour Cassel, as well as Maria Conchita Alonso to name a few.

[Via] Movieclips Trailer Vault

The story for Colors concerns two LAPD officers. Long time veteran Bob Hodges (Duvall) and his rookie partner Danny McGavin (Penn). Both men assigned to the Community Resources Against Street Hoodlums or C.R.A.S.H. for short. As you can probably imagine, McGavin is a know-it-all, continually refusing to learn from Hodges 19 years of experience on the streets.

Problems arise when McGavin, who is not just a hotshot in fact but reckless, causes grief on the streets. In addition to being a bully he ends up at the center of attention for the LA gangs – as in they want him dead. However, Hodges has his partner’s back, even if he doesn’t agree with his actions and that means both men are drawn into the middle of a gang war. Having said that though – this war isn’t all due to McGavin’s actions.

I probably don’t need to say that both Penn and Duvall knock it straight out of the ball park with their performances. However there is some great work by Alonso as well – as Louisa. She easily carries the emotional moments between her character and Penn’s egotistical McGavin.

Now I mentioned this was the unrated edtion of Colors. Shout! Select accomplished this by using footage restored from the International Cut as well as the home video release. All in all that tacks on an additional 7 minutes of footage. In addition the Blu-Ray also features:

  • “A Cry Of Alarm” – An Interview With Screenwriter Michael Schiffer
  • “Cops And Robbers” – An Interview With Technical Advisor/Ex-L.A.P.D. Gang Division Dennis Fanning
  • Easter Egg (Which I have to admit I’ve yet to find…and feel incredibly foolish about it.)

I will say that I was rather surprised by this Collector’s Edition not having any audio commentary. But at the very least we can be glad that the movie Dennis Hopper had intended audiences to see has now been restored.

Colors is out in stores today, so if you want to enjoy a taut yet emotional 80s crime film. Head out to better retailers and pick it up or you can order it from Shout! Factory of course.